We accept most PHV-licensed vehicles not older than 7 years old, please check in detail list at http://www.navhoo.com/driver of recommended vehicles. Don't have a vehicle that meets our requirements? No problem! Simply apply with your current information and we'll send you some resources to help you outfit your current vehicle to drive with Navhoo, or to get a great new deal on a Navhoo-approved car!

It is the legal requirement of Tfl to keep record of drivers to whom bookings are assigned, It is also the inform customer of the detail of driver and their registration and type of car in order to keep safety. This insures that you possess driving privileges and are qualified to be a driver with us.

Our model is flexible and it's up to you to whenever you want to join the platform and start getting jobs request, We don't bound our partners to any shift pattern.

We only act as a service provider you are the boss of your business and liable for all the cost attached to it. We have structured the fares and our commission rates at such where a customer will pay less and drivers will earn more.

We know many professional drivers take it as their full time and permanent job and some want to utilise it as part time so be flexible to do something else in their life, Drivers are our business, so that's why we built a model that suits all. Our Platform provides you that security of job when other will deactivate you when they have their driver less cars.

The earnings can vary based on multiple factors including, distance, length, availability, and vehicle type, among others. On average a full time driver working 10-12 hours on a go will take between 15-20 trips.

We are offering, on first come first take basis, First 5K drivers on our STND; with others at the rate of 20-28% commission you will pay them £40-60 a day, whereas with Navhoo it is as much as your trips. Check our interactive calculations for an example of your savings with us. http://www.navhoo.com/driver

Other platforms are maximum on 10-15% commission rate which is also lowest in the market.

a) Set Wi-Fi on your phone to OFF
    Settings App>Wi-Fi>OFF

b) Set Airplane Mode to OFF
    Settings App>Airplane Mode>OFF

c) Set Bluetooth to OFF
    Settings App>Bluetooth>OFF

d) Set Mobile Data to OFF
    Settings App>Mobile Data>OFF

If not, go to Settings>General>Reset>Reset Network Settings. If you continue to run into trouble after all these steps, Try hard rest! Hold down the power button and home button for 15 seconds until the apple logo appears, once the logo appears it may takes up to 60 seconds to restart. This should hopefully resolve your issue.

e) Remember you can always get in touch by filling the form from site/app help.

a) Go to your profile page, go to payments add credit card/debit card if new add another and fill in the details manually or take the scan of the card, fill in the CVC code manually and save.

b) If you want to change your bank details then go to www.navhoo.com login to your account and fill up the form along the bank sort code and account details, then save usually it takes up to 5 working days a notification is sent when bank details are changed to verify as an additional security to you Email account /SMS on mobile number attached to the account.

From time to time you need to update your account by providing fresh documents into your dashboard, If you haven't provided right and current documents into your dashboard our regulatory team will put restriction on your account until that issue is not resolved, You can always check your dashboard by checking your account status before starting your day.

We also monitor driver's performance and if somebody is not up to mark we do inform first about the consequences and invite to our office to help them to earn more and provide quality service as its customer who is paying for the ride and making us both earns, a good customer care and professionalism is something we believe in.

If there is any serious allegations passed against you by the local authority or customer for which we need to investigate and make keep the account on hold for such time, it is always advised that if you as a driver encountered something of such nature, do inform us first and explain your side of story in writing, so once other party reaches us it is resolved quickly and your account is not blocked for long.

Safety comes first for everyone using Navhoo. If you have been involved in an accident, please follow these steps:

1. Check that all parties involved are safe.

2. Notify police and paramedics if necessary.

3. Gather evidences as much possible, use your phone to do recording 360 degree.

4. Contact us through SOS.

Head to Trip Issues and Fare Adjustments > I was in an accident. Next, please let us know what happened. Check that you have selected the correct trip and share all available info here. A member of our team will reach out to confirm everyone's safety and gather any other required information.

Please note we have fixed rate in place depending on the severity of mess. Please note that we cannot apply a cleaning fee if you fail to provide all the necessary evidence within 72 hours of the incident.

To avail of a cleaning fee reimbursement you must adhere to the following:

a) Your Vehicle must be professionally cleaned before you proceed to accept any further trips.

b) You must contact us within 72 hours of the trip and provide us with photographic evidence of the mess.

c) You should submit a legible stamped and dated receipt.

Sometimes due to the signalling issues the app doesn't load properly , we advice to move to a better signal area and reset the app, If it still remains an issue its advised to reset network .

Sometimes there can be a delay in the trip showing up on your dash board but it should usually appear within 48hours. If still not seeing it after this time, please do let us know and we'll be happy to look into this further.

Navhoo starts the weekly payment process on Monday after 4 am. Payment for completed trips is paid weekly on Thrusday directly into your bank account via Direct Deposit.

Yes, we encourage our customers to include a tip in account /cash.

Sometime you miss a turn and it results in a long turn around and customer are overcharged from their estimated quote on the job .If customers passes their concerns we have to adjust the fare according to the shortest route on the journey and a refund is paid and deduction is carried out from the charged amount .We always want to hear from drivers as well to understand the matter if we finds reasonable we don't refund in such cases.

Sometimes it happens when driver doesn't check the customer name and doesn't verify the destination address, It's frustrating and annoying for an account holder waiting for ride and the driver picks someone else, Once you realise it your professional responsibility to first finish that job and inform us of mishap, so that the original rider is not charged falsely.

If he is the account holder then ask him to book for the ride and if not then, Then it's you obligation and courtesy to drop that rider at a safe location.

We may also compensate that rider for his job not carried out.

Parking fee are applied to the fare automatically on GPS location basis, if it is not applied we advice to provide the parking receipt and we will charge to the next payment statement

If a job that comes with indication as cash job it is advised to ask customer first that they have cash arranged first and they know about the fare cost, you must take the payment first to continue your booking request .It is also advised to keep a good keeping of your cash.

Facilitating a safe and comfortable experience for both customer and drives is our top priority, and the kind behaviour sometime our driver do encounter is not acceptable, we take things seriously and once a driver rates his customer 1, we never match them to that driver so customer is penalized for their behaviour, and if things are serious we do support our drivers in escalating matter to the authority for lawful actions.

We brought some cool features, that facilitates customer on drivers arrival and help them to reach to the vehicle as well, Even if on arrival they don't show we advice to wait for max 5 minutes your waiting charges gets double per minutes after 2 minutes till the start of journey, and if it is cancelled after 2 minutes, the minimum fares applies.

If the passenger ask to cancel on arrival, you be paid for minimum fare.

If there is any issue that you want to bring in our notice you can always get in touch with us by emailing at support@navhoo.com with the details of trip and customer ID.

If you notice an item left behind, please let us know by sharing details and a photo here. We'll help you connect with the rider so that the two of you can arrange a mutually convenient time and place for a return. In the next 48 hours, the rider may reach out to you directly to recover the lost item.

In the meantime, please keep the item safe.

In the future, it's helpful to remind riders to take all their belongings as they exit your vehicle.